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    View Network Status       
         
    System Status      
 
 
     
 
 
  ParaFX.com is devoted to keeping our clients up to date with current system status and scheduled maintenance windows.
You can visit this page at any time to view the present status of the entire hosting system.
In addition, you can follow us on Twitter @parafxcomstatus to receive updates and notifications of system maintenance and issues.
 
       
 
 

System Health Overview

 
  Overall System Status  
  Current Measured System Uptime 99.99%  
  Current System Message All Systems functioning optimally.  
       
       
       
       
       
   
  System Bulletins      
 
 
 
     
 
 
  Subject:  System Upgrades and Maintenance - StudentPortfolios  Web Hosting System - To Commence Feb 11, 2017 1:00am EST  
  Date:  Sat Feb 11, 2017 - 2:35am EST - Status: Completed  
  Status:  CLOSED / COMPLETED:  FYI Posting of System Maintenance to take place  Sat Feb 11, 2017 - 1:00am EST  
     
  UPDATE: 2:35am EST Sat Feb 11, 2017 - Upgrades Complete / Maintenance Closed
Our NetOPS staff have completed all tasks and upgrades to the web storage system and the maintenance window has now completed successfully.
Our team will continue to monitor the overall system health to ensure the system is operating optimally.

We wish to thank everyone for their patience.

If there are any questions or any issues, please feel free to email us at: support@paraFX.com

 

UPDATE: 2:18am EST  Sat Feb 11, 2017
Presently the maintenance tasks are nearing complete and web systems are back in service.  Our NetOPS crew are presently conducting tests and observing the system before closing the maintenance window.   There was a brief period of approximately 15 minutes where websites were taken offline - and a maintenance page was put in its place.  There may be some adjustments and such as a result of this testing, but at this point we do not expect there to be disruption of websites as we continue to test.





This post is to advise that our NetOps team will be conducting a number of maintenance and upgrade tasks specifically on our web hosting system for StudentPortfolios / Student hosting.

Work is scheduled to commence at 1:00am EST  Sat Feb 11, 2017

At that time, FTP access to websites hosted on the StudentPortfolios system will be disabled so that work can commence.

As there are multiple steps and verifications, the maintenance window has been scheduled to take place from 1:00am - 3:00am

During this time, FTP access will be disabled, and websites hosted on this system will be unavailable for brief periods.  The interruption is websites is not expected to last the duration of the maintenance window, but there may be brief interruptions to websites during the period noted.

Our NetOps staff will post updates as possible.

Once the maintenance and upgrading has been completed, we will post a completion status and additional details.

This maintenance is confined specifically to the web system for StudentPortfolios hosting only.  Our retail shared hosting services and email services will not be impacted from this maintenance.

If you have any questions, you are welcome to email our support department at support@parafx.com  


Alternatively you can submit your issue by clicking the online link below: 


.:: ParaFX.com - Support ::.

We thank you for your understanding and patience as we complete this required upgrade work.

Thank you
ParaFX.com Operations

 

 
 
 
  Subject:  Issue with Domain Renewals and Registrations - Credit Card Processing Issue - CLOSED  
  Date:  Nov 08, 2016  
  Status:  Credit Card Processing Not Available for Domains - CLOSED/RESOLVED  
     
  UPDATE - Nov 08 2016  11:30pm EST:  This issue has been resolved by our NetOps staff.  Our system admins have not yet received any confirmation from our merchant provider as to whether there have been changes made to the production system that processes credit card transactions for us as well as other merchants.  However our admins have persistently worked from the ParaFX.com side of things and were able to conclude that a change has occurred.  Our lead admin has therefore implemented some alterations to our side in order to adapt, so that we can resolve the issue more promptly for our clients.   We are still however awaiting further information from our merchant gateway provider as to the details of any changes that have been introduced.  Based on the resolve performed from our side, we are fairly confident that there has been a change introduced on the merchant gateway side and we will be following up with them further on the matter.   However the domain renewal / registration system is back in action and fully functional. 




UPDATE - Nov 08 2016 8:40pm EST
:  This issue still persists.  Our admins have been working diligently since this issue emerged, however we are still awaiting information from our merchant gateway provider.  The issue is believed to be an unannounced change that has taken place on the merchant gateway side that has resulted in a communication issue.  We are working to escalate this matter with them.  We have not received further info at this time from our merchant gateway company.

We will continue to update our clients, and if there are any clients that need to process a domain renewal urgently, we are more than happy to assist with this using another method so as to cause minimal inconvenience for our clients.

We apologize for this issue but will continue to work for a resolve from our side.

 

Presently there is an issue specifically with clients attempting to register a new domain or renew an existing domain.  The issue is that orders are not able to be processed with our payment gateway at this time.

Our admins are presently working with our merchant provider in regards to this matter and we are awaiting troubleshooting / resolution from them.

This does not affect clients who are submitting payment for invoices using any of our offered payment methods.  The issue is isolated specifically to clients who are registering or renewing domain names online. 

We will continue to make every effort for a speedy resolve, however we are presently awaiting critical feedback from our merchant provider as there may be an issue or change that has taken place on their system that has resulted in this issue.

Any clients in urgent need to renew a domain, our support personnel can accommodate such cases using alternate methods.  If you need to renew your domain name urgently, please email our support department and we will be happy to manually process your order.

Alternatively you can submit your issue by clicking the online link below: 

.:: ParaFX.com - Support ::.

Thank you
ParaFX.com Operations

 

 
     
 
 
  Subject:  All Systems Functioning Optimally  
  Date:  February 11, 2017   
  Status:  FYI Posting  
     
  All our hosting services are functioning optimally.  If you are experiencing any difficulties, please email our support department at:  support@parafx.com

Alternatively you can submit your issue by clicking the online link below: 

.:: ParaFX.com - Support ::.

Thank you
ParaFX.com Operations

 

 
     
 
 
 
         
         

 

 
 

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