Our NetOps staff are
presently monitoring a condition with one of our uplink providers.
One of our upstream providers has incurred a fiber cut / interruption
that is affecting multiple links with their network, which includes our
service is only one of our multiple links in our datacentre so there is
no direct service impact to our customers, however the fiber link in
question does link into a large scale Canadian ISP network and therefore
is critical to repair to maximize performance and peering of our
Presently our NetOPs
staff are providing co-operation with our upstream and pursuing updates
with them persistently until a resolve is reached, however the issue
does exist outside of our network and control - so the repair time is
governed by our upstream provider.
Updates will be posted in
regards to this issue, however all our hosting services are fully
functional and this does not impact any part of the service for our
clients due to our multi redundant links.
If you are experiencing any difficulties, please email
our support department at:
Alternatively you can submit your issue by clicking the online link
ParaFX.com - Support ::.