UPDATE - Nov 08 2016
11:30pm EST: This issue has been resolved by our NetOps staff.
Our system admins have not yet received any confirmation from our
merchant provider as to whether there have been changes made to the
production system that processes credit card transactions for us as well
as other merchants. However our admins have persistently worked
from the ParaFX.com side of things and were able to conclude that a
change has occurred. Our lead admin has therefore implemented some
alterations to our side in order to adapt, so that we can resolve the
issue more promptly for our clients. We are still however
awaiting further information from our merchant gateway provider as to
the details of any changes that have been introduced. Based on the
resolve performed from our side, we are fairly confident that there has
been a change introduced on the merchant gateway side and we will be
following up with them further on the matter. However the
domain renewal / registration system is back in action and fully
UPDATE - Nov 08 2016 8:40pm EST: This issue still persists.
Our admins have been working diligently since this issue emerged,
however we are still awaiting information from our merchant gateway
provider. The issue is believed to be an unannounced change that
has taken place on the merchant gateway side that has resulted in a
communication issue. We are working to escalate this matter with
them. We have not received further info at this time from our
merchant gateway company.
We will continue to update our clients, and if there are any clients
that need to process a domain renewal urgently, we are more than happy
to assist with this using another method so as to cause minimal
inconvenience for our clients.
We apologize for this issue but will continue to work for a resolve from
Presently there is an issue
specifically with clients attempting to register a new domain or renew
an existing domain. The issue is that orders are not able to be
processed with our payment gateway at this time.
Our admins are presently working with our merchant provider in regards
to this matter and we are awaiting troubleshooting / resolution from
This does not affect clients who are submitting payment for invoices
using any of our offered payment methods. The issue is isolated
specifically to clients who are registering or renewing domain names
We will continue to make every effort for a speedy resolve, however we
are presently awaiting critical feedback from our merchant provider as
there may be an issue or change that has taken place on their system
that has resulted in this issue.
Any clients in urgent need to renew a domain, our support personnel can
accommodate such cases using alternate methods. If you need to
renew your domain name urgently, please email our support department and
we will be happy to manually process your order.
Alternatively you can submit your issue by clicking the online link
ParaFX.com - Support ::.