or "We" refers to ParaFX.com,
its subsidiaries and affiliates.
refers to the services provided by us and subscribed to by you and may
include, but is not limited to Website Hosting, and Commercial Internet
refers to the person or organization that uses or subscribes to
The terms below represent specific portions of our overall policies and
terms and conditions. By subscribing to our services you agree to
comply with all our terms and conditions.
Please find below our billing policies and cancellation procedures.
Please note that the document below does not represent our complete
terms and conditions of service. This document represents our
policies from our terms and conditions in a re-worded form for
clarification and ease of access to our clients. This document
does not supersede our Terms and Conditions.
Billing Policies and
Our billing cycles may vary
depending on the service(s) subscribed to. Generally our services
are provided either with a monthly or annual billing cycle.
Invoices are provided
either by postal mail, email or fax. Your invoice will outline
your billable services.
Monthly invoices are
generated on or around the first of the month and are due upon receipt.
Your monthly invoice will be for the current month of service. Our
billing cycle is from the first of the month to the end of the month.
Clients on pre-authorized payment plans (monthly charge via credit card)
will have their billing processed at the beginning of the month, and
then provided an electronic copy of their invoice with their automated
If a monthly invoice is received with a balance owing, it is then
possible that the automated credit card payment has declined and you
should email customer services to resolve the matter, or submit payment
using the methods provided on the reverse of the invoice (or on the last
page of the electronic invoice).
Clients with annual
services are billed annually. Your initial invoice is generated
upon signup. An annual renewal invoice will be generated one year
from the date of your signup.
Your annual renewal invoice will be generated at least 30 days before
your annual renewal date and sent to you. This provides you a
window of time to submit your payment before your anniversary date, or
to submit a request to cancel your service.
Your service does not
automatically close after 1 year. Your service will continue
unless you specifically cancel the service in accordance with our
ParaFX.com offers a 30 day money back
guarantee on our hosting services. Should you not be satisfied
with our hosting services, you are welcome to cancel your service within
the first 30 days and you will receive a full refund of the hosting
Certain items are not refundable under
any circumstances (either during the 30 day money back period or at any
Non-refundable items include:
- SSL Certificate registrations /
- Domain name registrations or
renewals or transfers
- Setup fees or deposits for custom
services, or managed dedicated servers
- Any other item or service whereby
ParaFX.com has made a purchase or capital investment
There are no refunds generated for early
cancellation of a subscription. For example, if you choose to cancel
your annual hosting services before your year service is complete, you
will not receive a refund for the unused portion of your annual service.
Also, if your services are terminated by
ParaFX.com for violation of our policies, there is no refund for the
unused portion of your service.
We offer various methods of
payment for your services. Our payment options can be found on the
last page of your invoice (s) or statements (electronic) or on the
reverse of all invoices and statements ( received by postal mail )
Our payment methods are as
- Visa or Mastercard -
via our online payment system
- Automated billing to
your Visa or Mastercard
- Email Money Transfer
- Cheque / Certified
Cheque / Money Order payable to ParaFX.com
Our payment page can be
Past Due and Account
Payments are due upon
receipt, or by the date indicated on your invoice.
Accounts allowed to become
overdue will be subject to a financial charge (late fee)
will accrue on overdue amounts
rate of 2.24% per month (26.82% per annum).
Accounts allowed to become
overdue by 30 days or more may be subject to service suspension.
Prior to suspending services, ParaFX.com will attempt to resolve the
past due / outstanding balance by charging any credit card on file as an
attempt to avoid service interruption.
If service has become past
due by 30 days or more, and was not able to be resolved overdue notices,
or by charging any credit card on file, the service may be suspended.
If service is suspended, an admin charge of $25.00 will be applied.
Service can not be re-activated unless payment is received for the
entire amount owing including the admin fee.
Accounts allowed to become
overdue by 90 days or more may have services permanently revoked.
This may mean that all data for your account may be removed from our
system and further collections actions may be pursued. This may
include submitting your past due account to collections agencies or
ParaFX.com will continue to
attempt to collect payment for any and all past due invoices on accounts
with a past due balance. Collection attempts include some or all
of the following:
- Sending an overdue
notice by postal mail or email
- Attempting to resolve
outstanding balances by charging the outstanding balance to a credit
card on file
- Submitting past due
accounts to collection agencies or legal council
Please note that ParaFX.com
will also continue to collect payment for any and all past due invoices
on accounts that have been cancelled. You are liable for any and
all services invoiced up to the date of your cancellation completion.
Please Take Note: Failure to use your
account and/or moving your domains and/or website to another hosting
service does NOT constitute a cancellation of services with ParaFX.com
We regret when a customer
chooses to cancel their service. We have however tried to
make our cancellation as simple as possible. Please review this
section for information on how to cancel your service in accordance with
our terms and conditions.
To submit a request to
terminate your service, please visit
www.parafx.com/cancel_request.html Please be sure to
review this section prior to submitting your cancellation.
Services are not
automatically cancelled for non renewal, non use, or non payment.
You are liable for your service until you submit a request to cancel
your service through our website at
http://www.parafx.com/cancel_request.html There are no exceptions for this provision.
We require written notice to cancel services because when a service is
cancelled, your data and all backups of your data may be removed from
note: Failure to use your account and / or moving your domains and
/ or website to another hosting service does not constitute a
cancellation of services with ParaFX.com. In addition, not
submitting payment for your invoice(s) is not deemed to be a
cancellation or "not renewing". We must receive a cancellation
request in writing.
Before a cancellation can
be completed, any and all invoices outstanding on your account must be
paid. ParaFX.com will provide you the ability to pay your
outstanding balance during your cancellation. If payment is not
received, ParaFX.com will attempt to charge any unpaid or outstanding
invoices to any credit card on file.
We require up to 30 days
notice for cancellation. Upon receipt of your cancellation
request, we will inform you of your outstanding balance within 5 days.